Screenshare Troubleshooting Guide

This article will step through common screenshare challenges and how to solve them.
Mac Security and Privacy Settings
Emma Giles, Co-Founder & Head of Product
April 6, 2023

🦉Overview

Screen share problems? You've come to the right place!

🎉Walkthrough

Help! When I screen share nothing happens!

This is most likely a permissions issue. Luckily, it's easy to solve! Choose your OS below.


Mac Troubleshooting

If you are on a Mac start by opening your System Preferences.

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Next, go to Security & Privacy

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Finally, go to your "Screen Recording" Section and make sure both SoWork and Google Chrome have permissions depending on if you are using the App or Browser.

✨ Make sure that you give permissions to Google Chrome if you are using the browser version, and to SoWork if you are using the app.

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✨ Commonly this issue can occur either when your OS updates, or the SoWork app updates. If you notice you have lost your ability to screen share after an update check your permissions first!

Windows Troubleshooting

In Windows, your permissions should default be turned on. To make sure you have given access, open your settings.

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Select privacy and look under app permission in the left-hand toolbar.

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✨ Commonly this issue can occur either when your OS updates, or the SoWork app updates. If you notice you have lost your ability to screen share after an update check your permissions first!


Why would you want do this?

Because you urgently need to share a cute cat pic with your team! 🐱

Really though, we all know how important showing your team the work you've done is important! Get that graph ready! 💹

Still need help?

Chat with us live by clicking this icon on the bottom right of this page!

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