How to Submit a Help Ticket

SoWork has a live chat and is able to come to your office for live support. Need to get a hold of us? We'll show you how here.
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Emma Giles, Co-Founder & Head of Product
April 5, 2023


If nothing in our Help Center was able to help or you need face-to-face support from 9am-5pm EST, then this article will help you get what you need lightning fast! ๐ŸŒฉ๏ธ


Here's how to submit a ticket in SoWork!

1. From our website with our Help Icon! (It's a smile because we are happy to help!) ๐Ÿ˜„

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This will open our Live Chat window just say "Send a Message" and we will be with you shortly!

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2. If you are in SoWork and need to submit a ticket you can right from your Office!

Select the "..." More Tools area, then select "Talk to Us."

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Why would you want do this?

  • You never know when you need a helping hand! ๐Ÿค
  • Maybe you found a bug ๐Ÿ› and want to report it! (Thanks for that ๐Ÿ˜‰)